Post Offices For Sale

 

 

Australia Post licensee opportunities

Licensed post offices (LPOs) comprise around two-thirds of the national network of postal outlets, extending their reach to customers right across the country. They may be run solely as a post office or in conjunction with another business such as a newsagency, dry cleaners or convenience stores.

The products and services available from these outlets are generally the same as offered at corporately owned and operated outlets. The availability of agency services, such as bill payment facilities and banking is usually dependent on the commercial choices of the principal of the particular agency.

 

Current Available Opportunities (click link for full details):

 

Norman Park Exterior Norman Park, Queensland

 

Mt Gravatt LPO   Mt Gravatt East, Queensland

 

riverview   Riverview, Queensland - SOLD

 

salisbury   Salisbury, Queensland

 

Slacks Creek LPO   Slacks Creek, Queensland

 

 

 

 

 

 

   Gravesend, New South Wales

 

 

   Delungra, New South Wales

 

 

  Bingara, New South Wales

 

Contact us for more information

 

Licensed Post Office (LPO) Information

Australia Post licensee opportunities

Licensed post offices (LPOs) comprise around two-thirds of our national network of postal outlets, extending our reach to customers right across the country. They may be run solely as a post office or in conjunction with another business such as a newsagency, dry cleaners or convenience stores.

The products and services available from these outlets are generally the same as offered at corporately owned and operated outlets. The availability of agency services, such as bill payment facilities and banking is usually dependent on the commercial choices of the principal of the particular agency.

Key benefits of the LPO model include:

  • use of Australia Post's well established brand

  • annually revised fee and commission structure, with discounts for the purchase of Australia Post products

  • access to management and business systems

  • on-going professional training and support

  • opt in for point-of-sale and marketing programs.

 

The LPO model at a glance

 LPOs can be run as stand alone outlets or in conjunction with another business.

A licensee is granted a licence to use Australia Post systems, manuals, trade marks and image in the operation of a LPO at nominated premises.

 There is no term for the licence, and the licence can be assigned at any time subject to Australia Post approval.

Licensees can manage the outlet on a day to day basis or appoint a manager. They are also responsible for recruiting, training and managing their staff.

LPOs offer a mandatory range of Australia Post products and services including postage stamps, money orders, bill payment and banking, and mail acceptance and processing. Additional products and services such as philatelic items; Postpak; cards, stationery and gifts; and Post Office Boxes may also be offered. Some LPOs are also required to undertake mail processing and delivery work

Trading hours are typically between 9am to 5pm Monday to Friday. LPOs often open for extended trading (eg Saturday mornings) depending on local circumstances.

Licensees are responsible for the premises, including location, fit-out (both of which are subject to Australia Post approval), maintenance and for all operating costs. They may also be required to pay a point-of- sale technology fee.

 Income is earned from fees and commissions for work performed, and a discount for the purchase of Australia Post products also applies.

Retail services

Our retail network of 4,428 stores is one of the largest in Australia. It comprises 778 corporate outlets, 2,934 licensed and franchised post offices and 716 community postal agencies which are dispersed across metropolitan, regional and remote Australia.

Every year we serve more than 200 million customers, providing access to a vast range of products and services including mail and parcel lodgement and collection, postal and general merchandise, and financial and identity services on behalf of more than 750 businesses and government agencies.

Our retail strategy is focused on providing customers with greater access, convenience and choice in the way they transact with Australia Post. It is designed to complement the other aspects of our business by providing customers with a range of options to conduct their transactions in-store and online.

Despite the tough trading conditions impacting the Australian retail sector, and declining foot traffic in our retail outlets as consumers shift to digital channels, our retail business delivered revenue growth of 3 per cent.

For our retail outlets to remain sustainable and to thrive in this environment, it is essential that we remain relevant to our customers and offer many of our services online and in-store. For example, a customer can now order their foreign currency online, select their most convenient post office and have it waiting for them to collect in-store.

The cornerstone of our next generation retail strategy is about providing new ways for customers to access our services. For instance, many of our identity service customers can now download and complete the relevant third party forms and visit one of our retail outlets to complete the required in person identity check.

Our reach is extensive 4,428 retail stores across Australia 2,560 stores in regional and remote areas 200+ million customer visits each year 750+ businesses and government entities we are an agent for, including over 70 financial institutions 1.5 million passport transactions each year 4.5 million identity services transactions Providing greater access and choice through next generation retailing  In what is one of the biggest changes to our retail network since the introduction of electronic point of sale (EPOS) technology in 1992, this year we commenced the rollout of our next generation retail model.

The new superstores, which opened in Melbourne, Cairns and Brisbane, feature digital media screens, self‑service terminals, counters segmented by transaction type, an online essentials zone where customers can shop online in store, a dedicated area for financial and identity related services, and a travel zone featuring an American Express currency exchange outlet and Harvey World Travel agency.

The stores also feature a secure area, which is accessible 24 hours a day, seven days a week, where customers can purchase stamps and packaging products, pay bills and post parcels, access cash via an ATM and collect their parcel any time of the day or night.

A total of 30 stores will open by September 2012, and many more are planned for the coming years.

Channel enablement program Now running since 2009, the Channel Enablement program represents a $200 million investment to enable our multichannel offering. It focuses on the technical backbone that allows Australia Post to bring new services to market quickly – incorporating new systems, streamlining back-end processes, and improving point-of-sale technology and product reporting. Key activities this year include working on the rollout of new pin pads across the network, further migration of major transactions including bill payment to the new WebPos web-based point-of-sale system, and preparing the network for compliance with the Payment Card Industry Data Security Standards (PCI DSS). Future focus areas include enhancing customer convenience and security.

Extended trading hours

During Christmas 2011, an additional 300 postal outlets offered extended trading hours, and more than 2,400 outlets traded on a Saturday to provide greater access and convenience for customers. Extended trading was well received by customers and the research results will be used to plan the most appropriate trading arrangements for Christmas 2012.

Trusted services

Financial and commercial services

Australia Post acts as an agent for over 750 businesses and government entities. In reviewing our offering, it has been important that we align our brand with relevant partners and ensure our strategy meets the needs of our regional and remote customers.

For example, a major initiative this year was our new distribution partnership with Rural Bank, a wholly owned subsidiary of Bendigo and Adelaide Bank. The rollout of Rural Bank services began in November 2011, with 39 stores offering a limited range of personal banking products including transaction, savings and term deposit accounts, as well as referrals for lending products.

The Load&Go reloadable Visa Prepaid card, a new Australia Post product introduced in November 2011, proved successful beyond expectation with sales for 2011–12 above target by 50 per cent. A reloadable card that requires no personal details, Load&Go gives people a safe way to buy online and is an ideal “pocket money” option for young people. Load&Go is available in more than 3,200 outlets.

Through a range of new service offerings, revenue for the financial and commercial services category grew by 3.9 per cent.

Identity and government services

The identity and government services portfolio delivered strong growth for 2011–12, with revenue up 12 per cent.

This year, new services were introduced for a range of clients including the Australian Qualifications Network, Pegasus, Optus and the New South Wales Office of Liquor, Gaming and Racing.

We continued to invest in the Extended Identity Services (EIS) technology platform, which enables a range of services to be provided in‑store, such as document scanning, electronic signature and photo capture, and the ability to “batch load” enrolment and application forms and their associated proof of identity documents. EIS technology is now available in 222 stores and will be rolled out to a further 700 outlets in 2012–13.

Community allocation of investment.

Optus Secure Collect Service

Currently Optus delivers devices directly to customers who place their order via phone or online. Australia Post designed a solution for Optus where Australia Post retail outlets are used as a secure collection point for a proportion of these orders.

Australia Post conducts an in-person identity check on behalf of Optus, prior to releasing the goods to the customer. We then provide Optus with hourly notification (via an automated over-the-counter workflow system) of collected devices to enable them to be automatically activated. This ensures a seamless experience for Optus customers as their new device is operational within a short period of time, without the need to call the Optus call centre.

John Duffy, Head of Billing & Supply Chain, Optus said: “The secure collect service is a great offering for our customers. They can collect their handset at a secure and convenient location, and our auto-activation service means their handset is fully operational just a short time after it has been collected from an Australia Post store. Feedback from our customers on this service has been very positive.”

Merchandise services

Despite challenging retail conditions, the overall merchandise portfolio achieved marginal revenue growth. Declines in the general merchandise category were offset by revenue growth for philatelic and high post office box occupancy rates.

Successful stamp issues this year included the Australian Legends series, which honoured past and present champions from the four football codes (soccer, AFL, rugby union and rugby league), Bush Babies, Golf, Remembrance Day, Queen Elizabeth II’s Diamond Jubilee and racehorse Black Caviar. Our philatelic business continued to deliver solid revenue results through innovations such as the Mythical Creatures issue, which was the first ever 3D stamp in Australia, and taking advantage of historic Australian sporting achievements including Cadel Evans’ and Samantha Stosur’s individual triumphs.

A range of confectionery products was introduced in 700 corporate outlets and 15 licensed post offices (LPOs) to encourage impulse purchases at the counter and increase transaction values. Based on the success of the initiative, it will be rolled out extensively across the LPO network over the coming months.

To provide our post office box customers with 24/7 access to collect their parcels, PO Box parcel lockers were introduced at 38 locations across the country. A card is placed in the customer’s post office box with a key and locker number. The customer collects their parcel and drops the key in the returns box. These lockers will be installed at 70 locations by September 2012.

Preparing for travel – all in one place

Customers can now conduct all their travel business at Australia Post. Long known for passport and visa applications and mail redirection and hold services, the travel offer now extends to a whole-of-category solution including travel insurance, travel accessories, SIM cards, phone cards, flight and accommodation bookings, currency exchange and a range of secure and convenient money options.

During the year Australia Post announced a new partnership with American Express to offer currency exchange outlets staffed by American Express foreign exchange specialists in selected stores across the country. This will complement our existing over-the-counter foreign currency services where customers can order online or in person for collection at more than 3,200 stores.

We also announced our Australia Post Travel Insurance product, which can be purchased online and over the phone, and will soon be offered over the counter in more than 3,200 stores. Competitively priced and delivering quality cover, the product offers an easy and convenient way for customers to get travel insurance.

 

Community allocation of investment

Licensed post offices

Our 2,934 licensed post offices (LPOs) make up approximately two thirds of our retail network and they are vital to Australia Post delivering an essential community service to all Australians.

A key focus this year has been on increasing the collaboration between our LPO partners and Australia Post so that we have a deeper understanding of their needs. Initiatives such as the annual LPO conference, licensee engagement program and tailored product and service offers are key to helping our licensees to run successful businesses.

Australia Post welcomes ACCC's decision on StarTrack

 

Friday, 02 November 2012

Australia Post has welcomed the public notification from the Australian Competition and Consumer Commission (ACCC) that it will not oppose Australia Post's plans to acquire Qantas' 50 per cent interest in StarTrack.

Australia Post Managing Director and CEO Ahmed Fahour said:

"The acquisition forms part of a $2 billion investment in Australia Post's national logistics and retail network and StarTrack is a key strategic investment, offering significant express freight capabilities that complements our international and domestic parcels business.

"Together, Australia Post and StarTrack will offer a broad range of products to consumers, small-and-medium enterprises and larger businesses."

Australia Post already owns 50 per cent of StarTrack and has been involved in the joint venture with Qantas since 2003. This deal would make Australia Post the sole shareholder in Australia's leading express freight and logistics provider.

As part of the transaction, Australia Post will divest its 50 per cent interest in Australian air Express to Qantas as this business is no longer considered a core investment for Australia Post.

The basis upon which the ACCC has reached its decision is outlined on the ACCC's website www.accc.gov.au.

Click here for more Important Information About Licensed Post Offices