Hello and thank you for joining us for this week's Insider.

Well, here we are at the end of another financial year.  The new tax year will see France take over the presidency of the EU; and the Australian Reserve Bank deliver the lowdown on the cash rate. 

It has been an interesting year in business and we would like to thank you for joining us each week for a hearty helping of franchising news and tips from around the globe. 

In this week's news columns we hear from a franchise which stays ahead of the pack with its community involvement and happy staff.  Another franchise has a close shave (of the positive kind!); and a family-owned franchise outlet serves up 850000 cups of coffee and earns itself a facelift.
And in Quick Shots Franchising News we have movers, we have shakers, we have winners and this week, for something completely different, we also have something that will make you go: "MOOOOO ...!!" 

Read more about these stories, and more, in our News sections below.

And, if you are looking for a franchising opportunity, be sure to check out the new listings at our Franchises for Sale pages - there are hundreds of franchise locations to choose from ! 

Join us again next week, when we will be bringing you a new franchise opportunity, together with all of the latest from Inside Franchising.

Have a great weekend!

Community involvement, ongoing promotion and happy staff are key to store's success 

AUTOBARN Tweed Heads continues as the perfect ‘one stop shop’ for any vehicle owner whether they wish to service their car, improve it or even make repairs.

Opened in November 2001, Autobarn Tweed Heads is a member of Australia’s largest franchise retailer of automotive spare parts and accessories.

Owned and operated by the Armbruster family, the store employs five full-time and two casual staff with a wide cross section of the community represented by the client base.

One of the store’s strengths has been its stable staff roster, with internal promotion occurring whenever possible.

It is a loyal supporter of the community too, with a number of groups supported by Autobarn Tweed Heads.

Discounts are also made available to seniors, Kingscliffe TAFE students and Breakers Club members, while online club members receive regular discount offers via the store’s website.

To ensure the store is continuing to deliver prompt and efficient service, customer numbers are monitored daily – and then compared to previous periods and other stories to ensure the Tweed Heads store continues to grow and cater for the customer.

Ongoing promotion is important and the store distributes over 45,000 catalogues six times a year and backs it up with advertising on local radio, television and newspapers.

The store’s modern premises at Homemart on Tweed in Minjungbal Drive, Tweed Heads South, make shopping at Autobarn a breeze and the experienced staff are always happy to assist above and beyond the call of duty.
Some products, such as new wiper blades, are fitted free of charge, making Autobarn Tweed Heads the perfect automotive store.

bb's cafe brews up new-look in Greensborough Plaza

bb’s cafe in Greensborough Plaza will receive a flashy facelift this month, after almost 15 years of serving more than 850,000 cups of coffees to local shoppers.

Builders will work repainting, restocking and revamping the popular coffee shop.

bb’s cafe Greensborough owner Michael Parnell said the cafe’s new design would provide shoppers with the perfect place to relax and recharge.

“We still have customers from our very first day of operation come in for their coffee and muffin. One particular customer comes in nearly everyday for his long black. As he makes his way to his favourite table, our barista is already onto his usual order.”

Mr Parnell said although owning a busy coffee shop was hard work it was very rewarding.

“I love knowing everyone in the community and their preferred coffees! Although, I must admit I think my last holiday over a week must have been 10 years ago,” he said.

“I am lucky to have such great hardworking staff, which includes my two daughters, and am very grateful for the many loyal customers we have.”

There are more than 46 bb’s cafes operating across Australia, employing over 460 staff and serving over 3.3 million cups of coffee a year.

The bb's franchise network is owned and managed by Retail Food Group (RFG), a leading Australian retail food brand manager and franchisor. RFG is the franchisor and intellectual property owner of the Donut King, bb’s café, Brumby’s and Michel’s Patisseries systems.

Just CutsTM stylists at this year’s Cut-A-Rama hair styling extravaganza in Mudgee shaved, snipped and sprayed their way through a record number of participants to raise money for the Royal Flying Doctor Service on the eve of the annual Royal Flying Doctor Outback Car Trek.

Grant Denyer was the MC for the evening “It was an amazing night – we had over 350 people attend; locals, Sydney-siders, Queenslanders and people from as far away as New Zealand. With the help of Just Cuts TM stylists we raised $8,890, a record amount. This year was Just Cuts’ TM tenth Cut-A-Rama event, which coincides perfectly with the 80th anniversary of the Royal Flying Doctor Service,” says Denyer.

Cut-A-Rama is the kick off event to the Royal Flying Doctor Outback Car Trek. The trek commenced at 6am Sunday morning and saw drivers travel from Mudgee to Byrock then onto the Queensland town of Cunnamulla. Trekkers are now on their way to Isisford and will finish up at Fraser Island this Saturday, 7 June.

“The support that we had on the night was phenomenal. We had a grandma shave her head for $1,200 and another well-known businessman put up $1000 dollars not to have his moustache shaved, his brother then paid another $1000 to make sure that it was shaved off! Hats off to the locals and supporters of the Royal Flying Doctor Service – especially those that had their head cut in crazy styles by Just CutsTM hairdressers,” says Denis McFadden, founder and CEO of Just CutsTM.

“I’ve had to use the Royal Flying Doctor service twice in my life, so it was the least I could do. Meeting Grant Denyer was also a definite highlight,” says Anita Smith owner of Just CutsTM Geelong, Waurn Ponds & Watergardens. Cathy Kinlay of Just CutsTM Plumpton says “Cut-A-Rama was definitely the highlight of my working career to date.”

Staff at The Waratah Hotel certainly had their work cut out for them, “It was an absolutely crazy night, I don’t think The Waratah has ever seen such a busy night. The Royal Flying Doctor Service is a charity which is especially important to Aussies, particularly those based in country towns such as Mudgee. Everyone was in a really generous mood, so that helped to raise a lot of money as well,” says Catherine Martin, a bartender at The Waratah Hotel.

Next year will see the 20th anniversary of the Royal Flying Doctor Outback Car Trek.

Click here for more information about Just Cuts 

Eagle Boys crowned Australia’s Supreme Retailer

Congratulations to Australian pizza maker Eagle Boys Pizza which was last night named Australia’s Supreme Retailer and Best Franchise Retailer by the National Retail Association for the second year in a row.  The two awards come as Eagle Boys Pizza embarks on a rapid expansion program, with plans to open an extra 100 stores over the next 12 months, with 400 stores operating across all its store models within three years.

Click here to request more information about becoming an Eagle Boys franchisee

The first Jordanian Gloria Jean’s Coffees store is now open.  The store is Located in an office building in Al-Madena a business district of Amman, the capital city of Jordan. Ramzi El Daadaa and his team have been working very hard for more than twelve months to make their first store a reality. They have gone to great lengths to ensure our great brand is in good hands in Jordan interviewing over 300 people to select the 15 barista’s who make up the fantastic Amman store Team. Early operations have gone smoothly and with a further 3 stores nearing completion and due to open in the next 4 months there’ll be no slowing down for our franchise partners in Jordan.

Click here for more on this story

Staffing shortages effect Queensland businesses 

It has been reported this week that Queensland fast food outlets are turning their attention overseas in their quest to fill positions.  Queensland outlets faced with staff shortages are turning to controversial Section 457 Visas to recruit overseas workers. Both KFC and McDonald's have used the visas to combat a shortage of workers caused by the state's resources boom.

Queensland Premier Anna Bligh said that with the lowest unemployment rate in decades, the restaurants were not the only Queensland businesses finding it hard to get labour.

Click here for more on this story

Franchising Event

The Women In Franchising Qld Committee is organising a unique networking experience, in a relaxed, social setting.  Make sure you take this opportunity to meet other women in the franchising sector and add them to your little black book of business contacts!  Friday 11 July, Boardwalk Bar + Bistro, Brisbane.  email events@franchise.org.au for more information.

From the Inside Franchising
“Things that make you go hmmmm ..." Department:

NOW IS THE RIGHT TIME TO "HAVE A COW, MAN!"
ATLANTA, USA: Holy cow! It's time to break out your cow suit and leave your wallet out to pasture.
On Friday, July 11, American Chick-fil-A(R) franchise chain will be celebrating its annual Cow Appreciation Day event by offering a free meal to any customer who isn't "too chicken" to visit any of the chain's nearly 1,400 participating restaurants fully dressed as a cow.
Only in America ...
Click here to read more about this article, which can only be described as a fascinating insight into the American psyche! 

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Everyone loves a freebie, and to get your hands on Worldwide's free guide to 25 Ways to Amaze Your Customers all you need to do is click here to visit the Worldwide Online Franchise System Profile and follow the links.

Ella Baché Age Protection

Ella Baché’s new range of age defying treatment products provides a fusion of nature and technology. Combining active ingredients including White Lotus, French Lavender Oil, Hazelnut, Wheat Germ, Musk Rose Oil, Olive Squalane and White Tea; each chosen specifically for its ability to act in synch with the skin’s natural function to correct the signs of fatigue, wrinkles and a dull complexion.

Combined with an exclusive 3D Shield, our Age Protection range protects during the day against environmental aggressors like pollution, smoke and free radicals that cause oxidative stress resulting in premature aging. The skin regains its energy and resilience against the damages of time. Your youthful glow is restored!

Ella Baché’s Age Protection range includes 4 retail products:

• Bulle d’Energie Anti-Temps Smoothing Energy Booster – a silky smooth, intensive treatment to re-boost the skin’s energy, delivering immediate re-plumping and smoothing effect. Visible results within 15 days! 20ml $99.
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• Bulle de Nuit Anti-Temps Intensive Relaxing and Renewal Night Cream – a rich velvet-textured cream that relaxes, de-stresses and deeply regenerates the skin, reducing the appearance of wrinkles. 50ml $116.
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Key Active Ingredients:

White Lotus Eauligo: Energising liquid from the petals of the white lotus flower. It revitalises skin, stimulates cellular metabolism and facilitates oxygenation.

MG-relax ®: (Magnesium and Blue Lotus) A natural stress reliever that helps to fight fatigue and smooth out lines and wrinkles.

Glycofilm®: Acts as a physical barrier against the harmful effects of pollutants, heavy metals and tobacco.

Quintescine® (peptide): Anti-free radical that fights against UVA rays and protects
cellular DNA.

The unique action of each ingredient works to protect and repair against lipoperoxidation (attacks on the cell membranes), protein oxidation (enzymatic attack on collagen and elastin fibres), DNA alteration (due to cell membrane breakdown) and protects against sun damage to the cells.

By day the skin is protected and signs of ageing corrected, resulting in a youthful glow. By night the skin relaxesand stress diminishes, while a deep regenerating process begins...

For skin good enough to eat.

Ella Baché Skincare is available from Ella Baché salons and David Jones stores nationally. For stockists call 1 800 789 234 or visit our location finder at www.ellabache.com.au.

*The content of all news items published in this newsletter are published in good faith and are reproduced from information provided by the individual companies the subject of said news items. Inside Franchising Pty Ltd takes no responsibility whatsoever for information and content being true and correct.