Licensed Post Offices Information

Australia Post licensee opportunities

 

Licensed post offices (LPOs) comprise around two-thirds of the national network of postal outlets, extending their reach to customers right across the country. They may be run solely as a post office or in conjunction with another business such as a newsagency, dry cleaners or convenience stores.

The products and services available from these outlets are generally the same as offered at corporately owned and operated outlets. The availability of agency services, such as bill payment facilities and banking is usually dependent on the commercial choices of the principal of the particular agency.

 

Key benefits of the LPO model include:

 

  • use of Australia Post's well established brand

  • annually revised fee and commission structure, with discounts for the purchase of Australia Post products

  • access to management and business systems

  • on-going professional training and support

  • initial training provided on-side at the licensed post office and off-site at Australia Post training faciliities
  • support through area meetings and ongoing support from LPO Area Managers
  • annual conferences to provide information and access to suppliers
  • opt in for point-of-sale and marketing programs

 

The LPO model at a glance

 

  • LPOs can be run as stand alone outlets or in conjunction with another business.

  • A licensee is granted a licence to use Australia Post systems, manuals, trade marks and image in the operation of a LPO at nominated premises.

  • There is no term for the licence, and the licence can be assigned at any time subject to Australia Post approval.

  • Licensees can manage the outlet on a day to day basis or appoint a manager. They are also responsible for recruiting, training and managing their staff.

  • LPOs offer a mandatory range of Australia Post products and services including postage stamps, money orders, bill payment and banking, and mail acceptance and processing. Additional products and services such as philatelic items; Postpak; cards, stationery and gifts; and Post Office Boxes may also be offered. Some LPOs are also required to undertake mail processing and delivery work.

  • Trading hours are typically between 9am to 5pm Monday to Friday. LPOs often open for extended trading (eg Saturday mornings) depending on local circumstances.

  • Licensees are responsible for the premises, including location, fit-out (both of which are subject to Australia Post approval), maintenance and for all operating costs. They may also be required to pay a point-of- sale technology fee.

  • Income is earned from fees and commissions for work performed, and a discount for the purchase of Australia Post products also applies.

Current Available Opportunities

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